Chadwicks of Boston
- Address:
- 500 Bic Drive, Building 4
- Milford, Connecticut 06461
- Phone: 877-330-3393
- Website: http://www.chadwicks.com/
- Contact:
- Email: chad@myorderstats.com
Review #14
I ordered two Tee shirts from the catalog. It said in the catalog that if you ordered two or more of them, the price was 14.99 a piece, not 19.99 as they were if ordered singly. I ordered over the phone and the clerk, Isaac, I believe he said his name was, totaled my order as coming to 49.97 for the two shirts plus shipping. I said, no, they’re supposed to be 14.99 a piece and he said he corrected that. But when an email receipt came, it still said the order cae to 49.97 as it would if they charged 19.99 for each shirt. I was on hold trying to get customer service for a half hour before I gave up. The next morning, tried again, again a half hour. Then I called back and pressed one for making an order and sure enough, THEN you get someone, but when I explained the problem, she just sent me to customer service for more of the same being on hold indefinitely. I think the company is crooked and /or run by total morons. I emailed twice then to cancel my order and after that got an email saying they had shipped my order for again, the wrong price.
Complaint #13
I have been requesting a refund of my return for three months now from Chadwicks. I have called and emailed Chadwicks customer service and no one has been able to help me. I have had to spend so much time to get my order returned, and to get the return refunded. I am infuriated that at the lack of cooperation and help. To summarize:
• Original order (which apparently was not found on their system) was placed on 10/25/2011, but wrong coat was shipped
• I called customer service and they suggested ordering a new coat while the other one was sent back as the coat was on clearance
• I also was told I was going to receive an email with a complimentary return label
• New order (which is found on their system) was placed on 11/28/2011
• New order was received and coat did not fit and was returned. I was refunded the amount minus shipping costs
• I continued to contact customer service for a complimentary return label as I never received it
• I was emailed a complimentary return label on 1/3/2012, with tracking information
• Package sent with wrong coat from original order on 1/3/2012
• Package was received on 1/12/2012
• I have continued to contact customer service regarding my refund and they are unable to find the original order on your system
• I still have not been issued a full refund of my original order
I faxed this information, along with the email from 10/25/2011 with my original order, and bank statement (as requested by Customer Service) to “Rose” at fax number 203-878-5907 on 2/3/2012.
I talked to Jerry this evening, apparently a supervisor who told me that I was going to get a credit, which was news to me. I was never told of a credit. I do not want a credit as I do not want to purchase from Chadwicks ever again. I asked her to request a refund instead of a credit and when she said that she couldn’t do that, I asked to talk to her supervisor. She said that she was the supervisor and told me that everything was in process and that I would get a credit back on my account. I got angry and told her that I will never order from Chadwicks and that it isn’t right that they are passing on their bankruptcy problems onto the customers. She them hung up on me.
Complaint #12
I live in New York, I don’t have a car. UPS makes daily dropoffs to my building so when I place an order I need to know that UPS will pick up whatever returns I need to make. The website clearly states that Chadwick’s includes a UPS return label so that UPS will pick up (not for free, but that’s ok).
But the only label that came with my order was a United State Postal Service label. I called and they said, yeah, that’s what they do, sorry about the website, it’s my responsibility to get this big box to the Post Office. We went to the website together, she said let me tell my manager. The manager said, for all intents and purposes, too bad. I said can I speak to the manager. She said she doubted her manager would come to the phone. I said, what? She checked, and yes, her manager refused to come to the phone.
What kind of customer service is that?
So now they’ve lost a customer and do not order from them if you expect their website to be true in any way.
Complaint #11
I MAILED BACK A DRESS I RECEIVED FROM CHADWICK’S OF BOSTON BACK IN APRIL 2011, AND WAS TOLD THAT I COULD ONLY RECEIVE A MERCHANDISE CREDIT. (OK)
IN OCTOBER OF 2011 I TRIED TO REDEEM MY CREDIT BUT WAS TOLD THAT THE COMPANY WAS IN TRANSITION AND IN A FEW WEEK I COULD REDEEM MY CREDIT. SO LIKE A GOOD CUSTOMER I WAITED. DECEMBER 2011 I TRIED TO REDEEM MY CREDIT BUT WAS TOLD THAT ONLY A SUPERVISOR COULD HELP WITH THAT ISSUE. I WAS PUT ON HOLD FOR MORE THAN 30 MINUTES AND NOBODY EVER PICKED UP.
CALLED JAN.25, 2012 TO REDEEM MY CREDIT THE CUSTOMER SERVICE REP TOLD ME SHE COULD NOT EXCEPT IT ONLY A SUPERVISOR COULD HELP ME,SO AGAIN I WAS PUT ON HOLD FOR OVER 40 MINUTES NOBODY EVER PICKED UP.
ON JAN 26 CALLED AGAIN AND WAS TOLD THE SAME LIE THAT I NEED TO SPEAK WITH A SUPERVISOR AND COURSE PUT ON HOLD FOR AN EXTENDED PERIOD OF TIME AND NOBODY PICKED UP. THIS COMPANY HAS NO INTENTION ON REDEEMING THE MERCHANDISE CREDITS IT HAS ISSUED TO IT’S CUSTOMERS. MY ADVICE DO NOT ORDER FROM THIS COMPANY.
Complaint #10
I had been a faithful customer of Chadwicks for 20 years. I do not know what happened, but now they are obviously, knowingly lying to their customers.
I have been waiting for a refund of $263.00 since July 2011!!! I was told every time I called that they were going through a restructuring. Now, they will not even answer the phone. I have filed a claim with the Attorney General of Massachusetts and have supplied them with a detailed letter and proof of return. That was in October 2011. I have heard nothing back from them.
The thing to me that is the most disgusting is that they continue to send out catalogs. These consumers have no idea what they are in for.
Review #9
Ladies, ladies, ladies – listen up for I am about to inform you on what you need to do to get your money back. As a Director of Customer Service in the fashion industry for 36+ yrs. You are getting this information from a reliable source. I feel your pain for I just experienced the same thing myself with Chadwicks. Placed an order, waited for months, never received it yet they charged my credit card. Tried to call them until I was blue in the face to no avail, On hold for 30 – 60+ minutes. Kept getting disconnected, Even had supervisors hang up on me – no joke. Well I guess you do know since you have lived it yourselves – right. Well being in the industry here is how you handle these situations. CALL YOUR BANKS IMMEDIATELY AND OPEN A DISPUTE. It does not cost you a thing to do so.
Tell them your story and if you have paperwork to prove your return and no credit received, proof of payment yet no merchandise – give it to them. No matter how you paid for it credit card or check your bank has a record of payment. UPS, USPS, FedEx shipping records as proof that you returned it and a record that they received it yet no refund – bring it to your bank, Your bank will file the dispute for you and it will take 2-3 weeks or less. Your bank will send Chadwicks what is known as a chargeback, Trust me I deal with chargebacks all the time at my job usually due to fraudulent charges, kids using parents CC’s without permission or someone who just forget they purchased from a company. Once the bank sends Chadwicks the chargeback they have a very limited amount of time to respond to the banks inquiry.
They must supply proof that includes invoice and delivery confirmation in order to keep YOUR money. If they cannot or do not respond back to the bank in the allotted time frame with proof the bank will refund your money back to your account, You will then have your funds back and Chadwicks – well you get it, need I say more. It seems that Chadwicks can no longer provide their customers with proper CS, cannot find orders, cannot refund their clients returns, cannot even ship anymore, cannot answer their phones or even get a Manager to do anything but hang up on you – do you really think they are going to respond to bank chargebacks????? I think not. So your money should be returned back to you with very little effort on your part – a phone call or trip to your bank is all it will take. After spending 3 1/2 hrs on the phone attempting to contact Chadwicks I typed complaints on Chadwicks and found all you frustrated ladies on this site. I quickly realized I was not alone and immediately called my bank and filed a dispute – it took me less then 5 minutes. I then decided I needed to inform all of you on what to do for I find this situation utterly disgusting and they should not be allowed to get away with it. As someone who takes pride it giving and teaching white glove customer service to everyone I speak to at my company it really gets under my skin when I myself do not receive proper CS from companies I do business with.
Today if a company cannot provide terrific CS – they are done. Hence why Chadwicks is in the situation they are in – no shock there. We all work hard for our money and we all deserve to be treated with respect when we do business with a company and if you do not – shop elsewhere. I have been doing business with Chadwicks for over 20 years for I loved their wool blazers ( i must own every color they ever made), skirts and pants. for they are great for the corporate world. I bought a few coats as well but that is about it as I found the rest of their merchandise old fashioned and boring. What can I say I am a fashion freak and prefer a more edgy style. However a basic classic blazer, skirt & pant can be matched with more edgy items making your outfit up to date. Will I ever spend a penny with this company again – oh hell no!!!!
STAY FAR FAR AWAY. Spend your money elsewhere. I hope you Ladies found this information helpful and I hope every single one of you gets your money back. All I ask is that you spread the word to everyone you know. Word of mouth is a powerful tool. Chadwicks needs to go!!!!!!
Claim #8
I placed an order in October 2011. Three items are still on back order and I called them to cancel my backordered items. The person sighed on the phone! Then told me they could not access my order, then transferred me to a supervisor, where I was placed on hold for 30 minutes and then the system hung me up!
I called back and got a customer service rep who transferred me to a supervisor again because they could not access my October order. I was then placed on hold for 27 minutes. When the supervisor came on the phone, I told her that it was my second time calling and that the first time the system hung up on me after 30 minutes on hold. She didn’t even apologize to me.
Now their computer can’t find my order in their system and they told me to call them back!
Claim #7
IN Nov 2011 I ordered 2 pair of jeans.
ON Dec 4, 2011 Chadwicks charged my credit card for both pair.
On Dec 9, 2011 I recieved the order from Chadwicks and it contained only one pair of jeans. I have spoken to the customer service staff on Dec 10 ,2011 and again on Dec 23 2011 and both times was assured that the second pair of jeans would be shipped to me immediately.
On Dec 30 2011 I call customer service again and -a fter waiting on hold for an hour, spoke with a supervisor who told me my order had been cancelled because they had no more jeans in my size. I demanded a different color and was assured that they had that color in my size and it would be shipped immediately.
It is now Jan10, 2012, Chadwicks has had my money since Dec 4 and I still have no jeans, no explanation, and no response. I have also sent written requests through the “Contact Us” message system on their website but have received no reply – not even an auto-acknowledgment.
My next step is the Consumer Protection Div of the State Attorney General’s office.
Claim #6
10/23/11 – Placed an order with Chadwicks of Boston for three items.
10/25/11 – Two of three items received; account charged. Third item backordered with expected delivery first week of November.
11/10/11 – As of this date, the backordered item was not received.
11/30/11 – My account was OVERcharged for the backordered item which had still NOT arrived. I sent an e-mail; the charge was reversed. The company either detected the item had not yet shipped, or they ACTUALLY received my communication regarding a charge with no merchandise.
12/16/11 – I received the backordered item and, of course, an overcharge on my account. The overcharge was less than $10; however, this is an issue of principal, and it should not matter whether the overcharge in question is $10 or $10,000. I phoned customer service at 800-395-3780 and was placed on hold for 27 minutes. Finally a representative answered. I explained I received the last item on my order but have been incorrectly charged. She asked me to hold a couple minutes. The “couple minutes” turned into 23 MINUTES at which time I finally hung up! I am convinced this woman NEVER intended to get back to me. I sent an e-mail through their “Contact Us” application online to which I received no response.
12/18/11 – I sent yet another e-mail via the company’s web “Contact Us” regarding the overcharge with no response. Additionally, I e-mailed chad@myorderstats.com. I indicated I have made repeated phone calls to the various customer service numbers. On most attempts I was immediately connected to an instant busy signal. I requested a credit for the overcharge. I also asked for an explanation why for the most part they seem to have no customer service. No response.
12/22/11 – I sent an e-mail to chad@myorderstats.com indicating I haven’t heard from anyone regarding the overchage nor had I received a credit. I requested a response. Additionally, I submitted an e-mail via Chadwicks “Contact Us” site asking why I have not received not one response. No response was received.
12/27/11 – I sent another e-mail via the web site “Contact Us” application and asked what I need to do to get customer service. I received no response.
1/4/12 – I e-mailed the company again via “Contact Us” asking why no response. I pasted my previous messages into the “Message” window so they have a trail of all my communications. No response was received.
1/7/12 – Enough certainly being enough at this point, I sent a communication via both “Contact Us” and their chad@myorderstats.com e-mail address, included my previous dialogues and indicated they have lost me as a customer. I asked to be removed from their catalog and e-mail mailings.
This has been one of the worst experiences ever for me. How they can continue to send e-mail promotions as recent as January 1 is TOTALLY beyond me. They will not be getting another penny from me!
Claim #5
August 18, 2011 I made a purchase from Chadwicks.com. August 27, 2011 I returned three items using USPS and delivery confirmation. Chadwick’s warehouse received package on August 31, 2011. After weeks and no refund back into my account, I called Chadwicks in September and was told to be patient and the company was undergoing financial transitioning. I immediately started my research and found out about the bankruptcy issues. Of course, the representative did not share that part. I emailed in October 2011 was received a response that a refund would be issued in 30 days. November 2011 nothing!!!!! December 19, 2011, I emailed again and no response????? Really????? So today, I attempted to log into my account and could not. So I called the 8773303393 customer service number and received a recording about being closed for the holidays! I guess they are still recovering from a New Years celebration. Here it is 4-5 months later and no refund but I am still getting magazines in the mail. I am not happy regarding this matter and after doing some research I am not alone.
Claim #4
In September of 2011, I ordered 2 items from Chadwicks, paying by personal check. By October, when I had not heard anything from them, I called customer service, who were not picking up the phone. I then persistently called the new orders line, and after many tries, was able to talk to someone who told me that the “customer service” dept had been closed for four weeks. They were unable to tell me what happened to my order (the check was cashed soon after it was mailed.) I have sent numerous e-mails which have gone unanswered, and of course the “check order status” option on their website has been down for months. They are continuing to send new catalogs every couple of weeks or so. I just want my money back, and to warn others to not, under any circumstances, do business with this company.
Claim #3
Purchased a coat on a 9-28-11 for $111.98. I returned the coat and insured it through the USPS and Chadwick’s received it on 11-5-11 according to the United States Postal Service.
I have phoned Chadwick’s twenty times and have been placed on hold each time for at least a half hour. I cannot access my account on their web site either.
I am looking for a credit on my returned coat but cannot get anyone at Chadwick’s customer service department to do anything but place me on hold.
Review #2
In August of 2011, I purchased items from Chadwicks. I returned 3 items in Sept.
On Sept. 16th, I called to verify that they had received my return. I was told it was received and it may take 4-6 weeks for my refund. After not hearing anything from them, I began calling on Nov 2nd. I called nearly every day in Nov. I was told they were restructuring….I was constantly put on hold, but only after I went thru the ordering dept because I only got recordings when I pressed prompt #2 to speak to customer service. Even the people who took orders over the phone said they would connect me with supervisors, customer service, etc., and I never spoke to a soul.
I have been put on hold for as long as 20 minutes and the phone system would automatically hang up. I have also sent 3 e-mails with no answers. As I type this, my phone is on speaker and I am listening to a saxaphone play jazz as I am on hold again. Today is Jan. 3rd, 2012. So far today, I have been on hold for 13 minutes. I CANNOT GET ANY HELP, SATISFACTION OR MY REFUND!
Complaint #1
I ordered a pair of jeans from Chadwick’s of Boston in May 2011. I received postcard telling me they had been discontinued and I would be getting a refund.
After 2 months I called was told Chadwicks had filed chapter 11 and I would get a credit by November. It is now December and have yet to receive anything. no e-mails no phone call, and no refund. I paid them with a personnel check they have had my monies since May.
I have filed a complaint with bbb. They are still sending me catalogs with there name Chadwicks all over the cover! I find it had to believe that a company like that can’t cut a $45.00 refund check to keep a good customer happy.
They just don’t care anymore!
Chadwicks of Boston
www.chadwicks.com
877-330-3393
500 Bic Drive, Building 4
Milford, CT 06461
chad@myorderstats.com
Response From Chadwicks of Boston
On June 29, 2011, the owners of Chadwicks of Boston, Women’s Apparel Group, LLC, were forced to seek bankruptcy protection in the Commonwealth of Massachusetts. Thereafter, on November 30, 2011, Distinctive Apparel, Inc., a new entity wholly unrelated to Women’s Apparel Group, acquired many of the assets of Women’s Apparel Group including the “Chadwicks of Boston” brand.
We at Distinctive Apparel are committed to rebuilding the Chadwicks brand starting with resolving any issues you may have resulting from orders shipped to you after June 29, 2011. Distinctive Apparel has established a dedicated Resolution Team and ask that you please contact us at resolution@chadwicks.com. In your email, please include your order number, name, address and a short description of your problem. If you do not have access to email, please contact our Customer Service line at 1-877-330-3393 and let us know how we can get in touch with you. We will respond as quickly as possible and do our best to resolve your issue to your satisfaction. We sincerely regret the inconvenience you have encountered and will do everything possible to demonstrate our commitment to you as a valued customer.
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Thanks for the tips! I used to shop with this company years ago. I was about to search for them to make a purchase, but after reading these recent reviews, I’ve decided not to buy from them. Thanks!
I use a credit card that my son no longer uses, and has a very small credit limit, for shopping in the internet. On december 4 my visa card was charged for an order by Chadwicks – only charge for the card in a month – and inmediately after there where two charges for $10 each from some movie downloading site that I did not make (luckily those charges maxed the credit line).
Visa refunded the money but I had to go thru the hassle of replacing the card.
Success!
I rec’d. a deposit for the check in question.
Use the above information and good luck.
oops see the info. dated Feb.11, 2012 below
On June 29, 2011, the owners of Chadwicks of Boston, Women’s Apparel Group, LLC, were forced to seek bankruptcy protection in the Commonwealth of Massachusetts. Thereafter, on November 30, 2011, Distinctive Apparel, Inc., a new entity wholly unrelated to Women’s Apparel Group, acquired many of the assets of Women’s Apparel Group including the “Chadwicks of Boston” brand.
We at Distinctive Apparel are committed to rebuilding the Chadwicks brand starting with resolving any issues you may have resulting from orders shipped to you after June 29, 2011. Distinctive Apparel has established a dedicated Resolution Team and ask that you please contact us at resolution@chadwicks.com. In your email, please include your order number, name, address and a short description of your problem. If you do not have access to email, please contact our Customer Service line at 1-877-330-3393 and let us know how we can get in touch with you. We will respond as quickly as possible and do our best to resolve your issue to your satisfaction. We sincerely regret the inconvenience you have encountered and will do everything possible to demonstrate our commitment to you as a valued customer.
this is a another attempt by you to dissapoint any customers who have issues with refunds.
I have sent 2 emails already and have rec’d. no response.
Oh! I get it, it’s like being on hold at Chadwicks, you have to wait forever.
Research shows your Depositor Bank is:
PNC Bank
Main Office:Pittsburg, PA
Your Acct.# is 8026569429
They can be reached at 1-888-762-2265
EVERYONE!!call and request refunds and credits from them.
Also Distintive Apparel Inc, the new owners of Chadwicks can be reached at 1-781-437-9850
this is an auto-answer system. Enter extension #856 and you’ll reach the Accounting Dept. YES the accounting Dept.!
Read my full description @ pissedconsumer.com
me
TO: DAI
FUNNY!!!! WHAT A JOKE!!!
Rebuilding the Chadwicks brand are you?
How’s that going for you?
I have contacted the phone # listed over 20 times and left numerous messages. Any time I reached someone, I was told “we are working on returns and will gett o you shotly”. It has been almost a year since I retuned a pair of shoes. I keep having catalogs mailed to me, as I have always been a good customer. I WILL NOT order from chadwicks until I receive my credit.
OMG. I am so glad I found this site. I have been feeling ballistic over experiences such as those that all of you here have expressed. Curiously, Chadwicks is still operating as a business yet it is openly committing crimes against consumers. What is required to shut this place down?
It makes me so sad! I’ve been a customer for about two years and it’s the best place for getting the clothing I like for bargain prices. I haven’t lost any money but the service has been chaotic since november. I found this site because I was looking for ideas on what to do with my last two orders placed on feb 20 and feb 27 that have all their items cancelled. I’d just wait and see.
I, too, have complaints with Chadwick’s service; I ordered items in November 2011 and my iterms were delivered in three separate orders. The final order (a wool skirt) was just received in January 2012. I initially was going to return the skirt as the fabric of the fabric was not of a good quality; however, after reading all the complaints re returns and credit, I deceided it just wasn’t worth the headache. This was my first ever order from Chadwick’s and it will be my last. By the way, trying to contact them is a complete joke; no one ever answers and e-mails does not solicit any reaponse either. I wonder how they are still operating.
I am so surprised at all of the complaints I am reading regarding “Chadwick’s of Boston”! For many many years, I’ve been a customer and I was about to order more merchandise today until I read all of these complaints. I’m not rich and I can’t take a chance on ordering from a company with so many of the same complaints. I am truly heart-broken by this situation. I am locally known in my community as “Chadwick’s Girl”, because I’m known for buying and wearing your clothes. For the last few weeks, I’ve been searching and looking for your latest spring fashions which are so beautiful and so affordable, but NO THANKS! If what people are saying is true, YOU WILL BE EXPOSED NATIONALLY VERY SOON! And if you care just a little bit about your customers, I suggest you get it together! Hope things get better so that I can resume shopping with “Chadwick’s”! And if you don’t care, well let’s just say that there’s an old saying “What Goes Around, Comes Around!!!! Believe It!
Thank you to the gal who recommended calling the VISA card number. They WILL do a chargeback. In face, silly me, that’s the place I should have gone to first.
I also returned 2 dresses, heard nothing back, do have the confirmation receipt that they were received, and experienced the horrible call wait times. I did file a
complaint with the BBB of Massachusetts. They have NO BUSINESS sending out catalogs and taking orders still!!!!
I also purchased a 4 piece womens suit and it was too large.
They told me to return it which I did. They credited me with
a Merchandise Credit of $93.48 on February 16,2011. I’ve tried over and over to use this credit. Now they won’t honor it with the new company they said. They put me on hold with the customer service…no one answers. )-:} I’ve used this company for years. What a shame that they wouldn’t honor their own product/ merchandise credit. The least they could do. Any ideas? Very disappointing.
Linda
I have been a happy Chadwicks customer for many many years. I tried ordering online from Chadwicks in November 2011 and their site couldn’t find my account, so I called the order in. It was all from clearance items, so I didn’t expect much. One sweater and tee came just fine. Then another tee was supposedly shipped but I never received it, but was charged for it. Then the shoes came but they sent a size 8 and I ordered an 8.5. I tried calling the “check on my order” line in the phone system and was on hold first for 15 min. then I called back and was on hold for 30 min, picked up by a customer service rep and then told to wait while he looked for my name and put me back on hold for another 15 min before I hung up. I called back the line and chose “to place an order” and got a very helpful person. That’s when I noticed that my name and my town were mistyped on my order form and even my zip code was messed up- no wonder I didn’t get the missing tee! I have requested a free return label for the shoes and canceled the other top that was still back ordered and asked for a refund for the shoes and for the tee I was charged for that never arrived. I’m afraid to ever order from them again!
I went on Chadwick’s website today and note that you can no longer access the customer reviews which I always found useful. The fact of the bankruptcy filing makes me think twice about ordering anything.
DECEMBER 28, 2011 AT 9:35 AM
LIKE MANY OTHERS, I AM DUE A REFUND/CREDIT OF $82.98 FOR A DRESS I ORDERED ON AUGUST 4TH,2011, WHICH I RETURNED, A I ALSO HAVE MY PROOF OF TRACKING FORM FROM UPS. I HAVE MADE MANY CALLS ONLY TO BE TRANSFERED AND PUT ON HOLD FOR 30 MINUTES OR MORE, WHEN YOU TALK TO SOMEONE NO ONE SEEMS TO NO ANYTHING, YET THEY ARE STILL SENDING CATALOGS AND EMAILS ABOUT DISCOUNTS, ALL I WANT IS MY MONEY BACK.
Chadwicks, operating under the name Boston apparel group, filed for bankruptcy. At the time of their filing, they were owned by a company called Monomoy Capital. They were purchased by an investment company called Blackstreet. They now operate under the name Distinctive Apparel. Their corporate office is located in Randolph Massachusetts. It’s sad that they are owned by these big investment firms, which don’t seem to care if customers get their refunds.
orderd 3 shirts 12/2..three phone calls.. was told arrival date would be 12/21 called again told 12/23..called today 12/27 told order canceled by letter 12/14, never rec. letter…called Sup. told that was false info..order still not filled maybe 12/30
Each time I called kept waiting on the phone for least 30 minutes..listening to horrible music. They should be put out of business…very very very bad service
Sent back 2 pairs of jeans that was received on 9/12 and have not received a credit or refund check.
Tried calling and like everyone else get put on hold and disconnected. I hope more people find out,so they don’t place any orders.
I purchased items of which i received 2 or the 4 items. I have paid for 3 items on my Chadwicks charge account. When i called Chadwicks in Oct/Nov they could not even locate my order. Recently they found it, but it only contained the backorder item and they cancelled that order. I would very much like to receive the item that i have paid for and they claim in an email was shipped to me. I am going to attempt to get my credit card to refund the item. Chadwick’s can’t even prove the order was ever placed, so how can the credit card company charge me? I am just horribly frustrated. IN addition i have spent HOURS on hold after speaking with an initial person. They always answer promptly, then put me on hold. I don’t understand why someone doesn’t file a class action against this company for fraud, but i am not sure anyone knows who the company is!
I want to Thank Ella for providing the information on the Bankruptcy Court, I have my letter ready for the mail first thing in the morning:)
December 21,2011 at 1805
I have been trying to contact the number they give you for the last three weeks. As I made a purchase in October returned it in November and have PROOF from a Tracking Number of UPS they recieved it and they are still billing me.. This Company needs to be rid of..there is NO Customer Service!!!they owe me know $92.48.. because of late fees!!! DO NOT BUY FROM THIS COMPANY OR METROSTYLE.. and it is to bad as I was a customer for over 20years NO MORE.. I hope THEY get what they deserve…..
I have been waiting for a credit of $99 since Oct 4. All calls to Chadwicks go unanswered or I get cutoff after holding for 30+ minutes! Bankruptcy or not…they owe me $99..what a ripoff!
Like many others, I am due a refund/credit for items ordered and returned. Many of my calls to their one and only 800 number have been futile. The BBB has an alert posted on the web page for “Women’s Apparel Group” aka Chadwicks:
“On 06/29/2011, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 11-16217. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Clerk’s Office, U. S. Bankruptcy Court, J.W. McCormack Post Office & Court House 5 Post Office Square, Suite 1150 Boston MA 02109 for resubmission to that court. The case number should be entered on the form.
According to information in BBB files, this business is no longer in business.”
File a Proof of Claim and leave it up to the courts.
I purchased a pair of Chadwicks jeans in July 2011. They send me a size I did not order. The outer package was marked with the incorrect size. I contacted them and they send me the correct size, I returned the incorrect size. They billed my credit card for the replacement order. They have acknowledged they received my returned pair in September. However, they have not credited my credit card. I made several phone calls and got the same response – yes, we have not yet given you your money back, and you will receive a letter in 45-60 days. I have received nothing. At this time, I am going to file a complaint with the MA state General Attorney’s office. And as with other folks in my situation, I am still getting the same catalog in the mail. I even tried to swing a deal for them to send me apparel in the amount that they owe me to even the score. They will not do that.